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150 new jobs in Tesco’s Dundee Customer Engagement Centre

Tuesday, 02 February 2016

Tesco is looking to recruit great personalities, to fill at least 150 new roles at its Dundee Customer Engagement Centre (CEC).  This will see the CEC grow to 1150 colleagues, and take total Tesco employment in the area to around 2000 across its Tayside shops and offices.

Recruiters will be looking to match the friendliest, warmest new colleagues with roles in teams that engage directly with customers.  They will be encouraged to put themselves in their customers’ shoes, and go above and beyond to ensure customers feel happy with their experience.  In the past, this has seen colleagues go above and beyond to give customers great service. A recent example was when a customer contacted us to ask if we had changed the ingredients of our bread as they had noticed a difference in the consistency.  As well as being able to provide a helpful answer we also arranged for the customer to participate in our Taster Panel in local store.  

Jamie Hughes, Tesco Head of CEC Operations said:

“No matter which part of Tesco you work in, giving customers great service is our number one priority. In our Dundee Customer Engagement Centre we offer great jobs and great careers.

“If you can think like a Tesco customer and share our passion for great service, then we would love to hear from you.”

Dundee Customer Engagement Centre has a great community spirit. This Christmas Tesco colleagues collected toys and gifts for over 1000 local kids in need, which were distributed across the city by the Dundee Bikers Club.

Applications close on 19th February 2016 and those interested in the new roles can apply via http://www.tesco-careers.com/JobDetails/101634.aspx