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Callcare Acquisition Trail Following Increased Demand For Outsourced Telephone Answering

Monday, 01 June 2009

One of the UK's leading call handling businesses, CallCare, is on the acquisition trail after reporting a massive rise in demand from new and existing clients for outsourced telephone answering services.

Just halfway through its current financial year, CallCare's sales are already up 121 per cent on last year's total.

The business, which is thriving in the recession as more and more companies save costs by outsourcing their call handling, is seeking opportunities to acquire other call centre businesses after securing £2.5m venture capitalist investment.

David Bate, CallCare's managing director, said: "We have had an exceptional financial year with record levels of growth.  That shows no signs of slowing in the coming months as many businesses seek outsourcing options in an effort to save staff costs.

"There are others in our sector that aren't faring as well in the downturn and we believe the time is right to further grow our business through acquisitions.  We are in initial talks with two companies but are looking for other opportunities with businesses of all sizes within the call centre industry.

Many call centres have spent too long focussing on costs and competing with the off shore market whilst taking their eye of quality. Call Care has always focused on quality rather than trying to cut a couple of pence of the cost of a call. "

Cambridge-based CallCare provides a telephone answering service, out of hours and emergency call handling, and lone worker monitoring services to wide range of businesses, ranging from SMEs to multi-national corporations and public sector organisations.  It counts the NHS, Chorley Borough Council, Carillion PLC amongst its impressive list of clients.

Recently named in the top ten fastest growing call centre businesses in the UK by Plimsoll, CallCare has also recently opened a £500,000 50-seat call centre operation in Manchester to cope with the increase in business.

David added: "Many businesses and organisations are now recognising the benefits of outsourcing as a way of cutting costs.  We only charge clients for the calls we answer, we don't take holiday or sick leave and our service is 24 hours, so our services can be very cost effective for businesses.

"But the main selling point for our customers is the quality of service we provide.  Our clients can be assured that their customers will receive the very best standards of customer service from our team.

"The feedback we've had is that many sectors are becoming increasingly competitive in the recession and companies have to fight to win and retain customers, therefore it's important that they are seen to be there to answer and respond to customer demands 24/7 and that is where we can provide vital support to our clients.

"As the economy improves in the coming years, we expect businesses to continue to outsource as a way of streamlining their operations."

For more information visit www.callcarecallcentre.com.