Indigo Lighthouse Scoops Top Award Customer Contact Association Cca Global
Tuesday, 24 November 2009
Indigo Lighthouse has been recognised for its outstanding commitment to Contact Centre excellence at the Customer Contact Association (CCA) awards.
The leading business outsourcing provider and multi-lingual contact centre scooped the Global Excellence Award at the annual ceremony held at the Edinburgh International Conference Centre (EICC).
The CCA awards celebrate organisations and individuals achieving excellence through innovation, committed to driving improvements within contact centres as well as across the wider business industry. The global excellence award recognises superb standards of communication, business relationships and people management.
Alan Cox, CEO of the Indigo Lighthouse Group, said: "Winning the CCA award is great news and a true testament to the customer centric orientation of our business.
"We have been an accredited member of CCA since 2003, and we were actually the first outsourcer in the UK to achieve the best practice standard.
"This latest award is a marvellous independent reflection of the emphasis and focus of our business on all round excellence in customer service, and helps us to drive home the importance to staff and clients of both our core values and our commitment to being best in class."
Indigo Lighthouse was judged against the criteria set out in the CCA Global Standard, which involves being benchmarked both in terms of operational and customer excellence.
Notes to Editors
Founded in 1998, the Indigo Lighthouse Group is recognised as one of the UK's leading providers of all aspects of business process outsourcing. Services include excellence in supply chain management, multi-lingual contact centre, payment processing and database analytics to leading global brands.
Based in Jersey, Channel Islands and Glasgow, Indigo Lighthouse prides itself on providing a first class fully-integrated client management system for leading brands across Europe including the UK, Austria, Belgium, Denmark, France, Germany, Holland, Norway and Sweden.
Our objective is to enhance the customer's experience and journey whilst increasing our clients' profitability.
Client service expectations and the commitment and understanding of how to meet those expectations are key to Indigo Lighthouse's service.