IT’S OFFICIAL: HAMILTON PARK IS UK’S TOP RACECOURSE
Monday, 12 November 2018
The team at Hamilton Park Racecourse were celebrating this week after being crowned Showcase Champion at a prestigious racing awards ceremony.
The accolade came at the ninth RCA Showcase Awards, where venues from across the UK are recognised for showing "excellence and innovation" in customer experience.
It is the first time the Lanarkshire venue has bagged the top award and came after it was nominated in more categories than any other UK course.
As well as claiming the top prize, Hamilton Park also claimed the #TopSpot Award for its innovative elevator which is designed to replicate starting stalls as well as being a finalist in three other categories.
Held this year at Aintree Racecourse, the Showcase & Awards are partnered by Moët Hennessy, Racing Breaks, Racing Post and Great British Racing (GBR).
Hamilton Park Racecourse was also recently named among the best in the country for racehorse owners and will hold Gold Standard status for the next 12 months. It is the fourth year in a row the venue has achieved the coveted status from the Racehorse Owners Association.
Vivien Currie, Chief Executive of Hamilton Park, said: “This has been the culmination of many years work by the talented team at Hamilton Park. 2018 has been a wonderful year for the racecourse with lots of exciting initiatives which will see us offer fantastic experiences for customers for many years to come.
“This is my tenth anniversary as Chief Executive and my team has been unbelievable in that time in helping to achieve our goals. You have to take risks as a small racecourse—we’ve seen that in the past at these awards and the rewards are clear.
“We are incredibly proud to be Showcase Champions and it’s also a win for Scottish Racing.”
RCA Chairman Maggie Carver commented: “I’m absolutely thrilled for the team at Hamilton Park on being crowned Showcase Champion. This accolade is reserved for a very select number of racecourses who have demonstrated brilliance in providing a fantastic experience for racegoers across the season.
“The foundations of our Showcase & Awards, excellence and innovation, were on show amongst all of our Finalists and the eventual winners. The competition in 2018 was as fierce as ever, and our winners have shown exceptional commitment to delivering outstanding customer experiences.”
For more information on Hamilton Park Racecourse’s facilities and fixtures visit www.hamilton-park.co.uk or call 01698 283809 for full details and to take advantage of advance booking discounts.
NOTES TO EDITOR
ABOUT THE RCA SHOWCASE & AWARDS:
The Showcase & Awards is the RCA’s annual marquee event, celebrating excellence and innovation in racecourse customer experience. The event is taken around the country each year, allowing the host racecourse to demonstrate their first-class hospitality.
The day encompasses two integral elements: a daytime seminar and a gala evening awards.
The Showcase Seminar welcomes some of the biggest names in racing, sport and the wider leisure world to share best practice in providing exemplary customer experience. Our speakers provide insight into best-in-class and cutting edge customer service in an open and aspirational atmosphere.
The Showcase Awards celebrate the best of the past year in all elements of racecourse operation. Racecourses submit entries across ten categories and an independent judging panel determines the winners of each award as well as the overall Champion Racecourse.
The Awards cover all aspects of racecourse management and are centred on the core Showcase values of excellence and innovation. The Champions’ Roll of Honour includes Doncaster (2011), Goodwood (2012), Chester (2013), Ascot (2014 & 2016) York (2015) and Aintree (2017).
The Operational Excellence Award recognises exceptional delivery and behind the scenes initiatives that improve the operational performance and customer service at racecourses.
The #TopSpot Award is looking for standalone initiatives, large or small, that enrich the racecourse brand and/or raceday experience for customers. They should be ‘shareable’ ideas to enable other racecourses to use the best practice. To enter racecourses had to tweet an image to @RCAShowcase using #TopSpot and a brief description.
The Food & Beverage Award identifies excellence and innovation in racecourse food and drink quality and service. Successful Finalists had to reflect both the fare itself and its journey from conception to plate, as well as the level of service underpinning the operation.
The Racing Post Readers’ Award invites readers to put forward examples of first-class customer service. With more than 1,800 examples submitted they were one of just five to be taken forward.
Hamilton Park Racecourse is an award-winning horse racing destination, with a first class season of fixtures and so much more. It boasts a 5 Star Visitor Attraction racing – VisitScotland’s highest accolade, and has recently been awarded the Best Small Racecourse in Scotland and the North by the Racegoers Club.
As well as offering top racing action from May to September, the venue offers exciting entertainment and themed days and nights, truly offering something for everyone. From family days and the famous Lanark Silver Bell event, to the legendary Saints and Sinners Racenight and Ladies’ Nights featuring leading DJs, bands and entertainers, Hamilton Park Racecourse is a must-visit for a great day or night out.