Leeds Specsavers Is Good Gold
Wednesday, 03 February 2010
THE team at Specsavers in Leeds is celebrating after scooping a top national accolade in recognition of its staff development, management effectiveness and positive working culture.
The Albion Street store has been awarded the Investors in People (IIP) Gold Standard following an extensive interview and assessment process, joining an elite group of only 85 businesses in the UK to be presented with the prestigious title.
The Investors in People basic award is awarded to those businesses which meet 37 key IIP criteria including management effectiveness, learning and development strategy and continuous improvement. The Gold Standard rewards businesses for their additional achievements, requiring the fulfilment of 126 criteria across the Investor in People assessment framework.
All 48 members of Leeds' Specsavers staff and management team were interviewed by an Investors in People assessor over a three-day period and the resulting report credits store director David Keough for his leadership skills, together with the positive working culture created by his management team.
David says: 'The Leeds Specsavers store enjoyed a very successful and busy 2009 - our relocation to the new flagship store in April has ensured that our facilities are second to none, showcasing the latest state-of-the-art testing equipment and allowing us to offer our customers a wider range of services than ever before.
'We're committed to ensuring that we build on our successes in 2010 and continue to offer all of our customers a first class level of service. I am incredibly proud of all my staff - their commitment and work ethic is second to none and this award reflects their dedication and hard work.'
Picture caption: Specsavers Leeds' management team celebrate their Investors In People Gold Award win
(L-R) Amanda Lupton, contact lens manager; Kelly Brummitt, lab manager; Michelle Amps, assistant store manager; Sarah Plumpton, practice manager; Ranjit Timothy, customer service manager; Tam Blake, dispensing optician manager
Specsavers notes to editors Jan 10
- Specsavers was founded by Doug and Dame Mary Perkins in 1984 and is now the largest privately owned opticians in the world
- The couple still run the company, along with their three children. Their son John is joint managing director
- Specsavers has more than 1,480 stores throughout the UK, Ireland, the Netherlands, Sweden, Norway, Finland, Denmark, Spain, Australia and New Zealand.
- Annual turnover for the Specsavers Group is forecast to reach a record £1.4 billion in 2009/10
- Specsavers optical stores and hearing centres are owned and run by joint venture or franchise partners.
- Specsavers employs more than 26,000 staff
- Specsavers was voted Britain's most trusted brand of opticians for the eighth year running by Reader's Digest in 2009
- Greater than one in three people who wear glasses in the UK buy them from Specsavers * - 9,700,000 glasses were exported from the warehouse to stores in 2009
- Specsavers share by volume of the total optical market (including retailers that are not opticians) is 35%. Our share of the opticians market is 38%.*
- Specsavers is the largest retail provider of home delivery contact lenses in Europe and one of the top two retail suppliers of continuous wear lenses in the world
- Specsavers is now the largest retail dispenser of digital hearing aids in the UK and offer a hearing service from more than 400 locations.
- Specsavers supports numerous optical and hearing charities, including Guide Dogs and Hearing Dogs for the Deaf People. During their three year support for.Diabetes UK they raised more than £250,000 to fund research into diabetic retinopathy
- Since 2003 more than a quarter of a million glasses have been collected and recycled by Specsavers stores for Vision Aid Overseas for use in developing countries
*GfK Home Audit (Dec 2008)