North West Travel Business Nominated For National Award
Friday, 26 February 2010
Lynn Guest of North West travel company Cruise118 has been shortlisted for a prestigious national award just twelve months after joining the business.
Lynn, based in Chorley, has been shortlisted for Call Centre Manager of the Year in the Agent Achievement Awards for her outstanding role with the company's team and homeworkers in Chorley and in Northern Ireland.
Lynn has been interviewed this week about her role prior to the award announcement in April.
Mal Barritt, Director of Cruise118.com, said: "We are exceptionally proud that Lynn has been nominated for this prestigious award and to receive recognition for her hard work with our team.
"We pride ourselves on offering "exceptional levels of customer service as standard", and Lynn ensures the team works effectively through tactics such as constant communication with and visits to all team members, Q& A sessions, intensive training and morale boosting communications.
"Lynn has been a significantly helped us to grow Cruise118.com since she joined us last year - she truly deserves the award."
The cruise holiday company is currently looking to expand its team by recruiting 40 travel enthusiasts to become 'cruise concierges'.
Staff will be offered the option to work from home or at the company's headquarters in Chorley.
Cruise118 is renowned for its unique cruise concierge service, offering customers one point of contact to guide them through researching and booking the best cruise deal possible.
Mal said he is looking to recruit individuals who are passionate and knowledgeable about travel, and strive to exceed customer expectations.
He added: "We train our staff to deliver exceptional customer service as the nature of booking a cruise holiday, with the various options and cruise liners available, means that our customers really rely on us to guide them through the booking process.
"We are looking for enthusiastic and talented candidates with a background in travel to join the team and be part of a fast moving business which will offer lots of new challenges as well as a great place to work."
For more information visit www.cruise118.com or call 0800 280 2614.
Notes to editors:
About Cruise 118
- Cruise118 is an independent cruise retailer offering the full range of cruise holidays
- The company has three niche brands www.sixstarcruises.co.uk, www.alaskaonly.com and www.sailfromuk.com
- Cruise118 is the exclusive provider of cruise holidays to travelsupermarket.com
- Cruise118's team of cruise concierges provide each customer with an individually tailored service. The company's independent status means customers receive the best deals and advice when choosing and booking their cruise
- Bookings available via telephone, internet and email
- Cruise118 is committed to providing exceptional customer service as standard
- Cruise118 is ABTA bonded, offering customers complete peace of mind