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RBH boosts HR strategy with specialist promotions

Wednesday, 03 April 2019

The UK’s leading independent hotel management company has announced strategic enhancements to its experienced HR team to continue to push its ethos of promoting hospitality as a career of choice.

RBH, which has more than 40 properties amongst its growing portfolio, has taken the bold decision to shift its HR focus from generalist to specialist – putting three senior experts into key roles.

As a result of the changes, Niki Fincham, the existing Group Learning and Development Manager, is joined by Joyce Broomhead in the role of Group Talent and Resourcing Manager and Hannah Elliott as Group Culture and Reward Manager – both of whom were formerly Area HR Managers within RBH.

Between the three, they boast more than 70 years’ experience in hotel industry human resources, and have each been tasked with a specific area of focus to truly position RBH as an employer of choice.

Niki has worked in the role of Group Learning and Development Manager since 2011, setting up some truly pioneering training initiatives that have opened up myriad options for employee development.

This work will be complemented by Joyce and Hannah in their new specialist remits. In the role of Group Talent and Resourcing Manager, Joyce will act as a dedicated in-house recruiter, focusing on attracting the very best talent.

Hannah, meanwhile, will concentrate on compensation, wellbeing, communication and engagement with existing employees in order to equip RBH with the tools needed to attract and retain the best people.

The hotel operator aims to tackle the common misconceptions held on the industry around low pay and long hours, instead demonstrating just how rewarding a career in the hotel industry can be.

Martin MacPhail, Director of Human Resources for RBH, said: “Our internal HR team has always been made up of generalist roles – people with a broad knowledge of all facets of recruitment and human resource – which in the past worked quite well for us.

“However, over the years we’ve been trying to shift and challenge the perception that working in hospitality and hotels is a short-term career option. More recently, we have had to deal with labour market changes that have resulted from uncertainties surrounding Brexit.

“To spread the message that hospitality is a rich and long-term career path both externally, to those we want to attract into the industry, and internally, to those we want to retain, nurture and develop, we’ve had to make changes at our very core, which has meant evolving from generalist roles and focusing on three main specialist HR areas.

“It’s all about finding the right people and keeping them – that’s our ethos. So I am delighted to see Niki, Joyce and Hannah working in new and developed roles that could open up exciting opportunities for our existing employees, and for those hospitality specialists of the future.”







About RBH

RBH, the UK’s leading independent hotel management company, manages a diverse collection of over 45 branded and private label hotel properties.

Working in partnership with five of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry.

The company offers a wealth of hotel management expertise and currently has an annual turnover under management in excess of £350m.

The RBH expert team of over 100 hotel specialists operate from offices in London, Leeds and Glasgow. The portfolio unites over 5,700 rooms and over 1,900 colleagues across the managed and leased hotels.