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UK’s Poor Customer Service Is Major Letdown For International Students

Tuesday, 18 September 2012

Bad customer service is one of the biggest bugbears of international students studying in Britain, according to a survey from the UK's first student concierge service.

Only Student Concierge's research shows that more than 60 per cent of foreign students studying in the UK find snooty shop assistants and surly call centre staff one of the most daunting aspects of living in Britain.

There are currently more than 500,000 international students studying across the UK.

The survey of students from Europe, America and Asia, uncovered:

  • 63 per cent said poor customer service was one of their biggest problems
  • A staggering 81 per cent said they had experienced at least one episode of bad customer service while in the UK
  • Call centre staff came up top of the faults chart
  • Most common gripes include staff not smiling, being hung up on and being patronised
  • 78 per cent said the customer service they received in the UK was worse than in their home country
  • Those studying in London were most likely to experience poor customer service, with two out of three international students in the capital complaining about the treatment received

Only Student Concierge Director, Elspeth Brown said: "It's disappointing to hear that international students are disappointed with customer service in Britain.

"If you look at America's 'have a nice day' culture, or the courtesy and politeness engrained in countries such as Malaysia and Singapore, it's easy to see why international students may find customer service in the UK somewhat lacking.

"Those working in the service industries are often the first point of contact for new arrivals to Britain, and often shape their opinion of the UK. While for many this may only go as far as having a phone put down on them, for others it can be more serious. Disappointingly we came across international students who were left out of pocket by unscrupulous landlords and salespeople."

Other issues which concerned foreign students included language barriers, homesickness, safety and a dislike for British cuisine.

Only Student Concierge, which launched last month, is the first of its kind in theUKand offers household, personal, academic and emergency support to international students studying in theUK. 

At Only Student Concierge each student is matched to a fully trained PA who will cater for their every need, from organising visas and accommodation to picking up their dry cleaning or doing the weekly shop.

Elspeth Brown added: "Studying overseas is often the first time that students have been away from their parents and it can be a very stressful and worrying time. That's where our team comes in. Our bespoke offering gives parents piece of mind and allows students to focus on getting the most out of life in the UK."

For more information on Only Student Concierge visit www.onlystudentconcierge.co.uk or call 020 7053 9054.


Issued by Beattie Communications on behalf of Only Student Concierge.


Media Inquiries to:

Suzanne Hart     Tel: 08448 425240     Mob: 07730 415096




Only Student Concierge

Only Student Concierge is a division of Beattie Communications which has been involved in the higher education sector for more than 20 years.

Only Student Concierge has been set up to provide household, personal, academic and emergency support to students studying in theUK.